Effective Date: April 14, 2025

Empower ABA & LifeSkills (“we,” “our,” “us”) is committed to protecting the privacy of our clients, families, staff, and all visitors to our website. This Privacy Policy outlines how we collect, use, store, and protect personal and health-related information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable privacy laws.

1. Information We Collect

We collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Home address
• Emergency contact details

Health Information (Protected Health Information – PHI)

• Medical and diagnostic history
• Insurance and billing information
• Treatment plans and progress notes
• Assessment data

Website Data

• IP address
• Browser type and device
• Pages visited
• Time spent on the website
• Cookies and usage tracking data

2. How We Use Your Information

We use collected information to:

• Deliver ABA and related therapy services
• Communicate with clients, families, and providers
• Schedule appointments and manage care
• Process insurance claims and payments
• Maintain clinical and billing records
• Improve our website and service offerings
• Comply with legal, ethical, and regulatory obligations

We do not sell, lease, or trade personal or health information to third parties.

3. Information Sharing and Disclosure

We may share information under the following circumstances:

• With healthcare providers for care coordination
• With insurance companies for claim processing
• With authorized third-party vendors (e.g., billing platforms) under signed agreements
• With legal authorities if required by law or subpoena
• With caregivers or legal guardians as permitted by HIPAA

All third parties who receive PHI must adhere to strict confidentiality agreements and data protection standards.

4. Data Storage and Security

We store data using encrypted and HIPAA-compliant systems. We implement administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure.

Security measures include:

• Secure data servers
• Access restrictions for staff
• Encrypted communication tools
• Regular security audits and system updates

5. Your Rights

Clients and guardians have the right to:

• Access their medical and billing records
• Request corrections to inaccurate information
• Request copies of their records
• Request restrictions on certain uses or disclosures
• Revoke consent for sharing information (where legally applicable)

Requests must be submitted in writing to our Privacy Officer.

6. Children’s Privacy

We do not knowingly collect information from children without parental or legal guardian consent. All services for minors require written authorization from a parent or guardian.

7. Cookies and Website Tracking

Our website may use cookies for analytics and user experience optimization. You can disable cookies through your browser settings. We do not use tracking cookies for advertising or third-party sales.

8. Updates to This Policy

We may revise this Privacy Policy to reflect changes in our practices, laws, or technology. Updated policies will be posted on our website with a new effective date.

9. Contact Us

For questions about this Privacy Policy, or to exercise your privacy rights, please contact:

Privacy Officer
Empower ABA & LifeSkills
Franklin, TN
Phone: (615) 807-0375
Email: elisa@empowerabatn.com